Central CA SBDC Regional Network
Helping Your Business Start, Grow and Succeed

In today's competitive culinary landscape, outstanding food alone is no longer sufficient to ensure the success of a restaurant. Exceptional service and hospitality are the cornerstones of a memorable dining experience that keeps customers coming back. This workshop is a dynamic and immersive training workshop designed to empower restaurant owners, managers, and staff with the tools and knowledge to elevate their hospitality game to new heights.

Key Workshop Highlights:

  1. Customer-Centric Service: Explore the principles of customer-centric service that go beyond simply taking orders and delivering food. Understand the art of actively listening, anticipating needs, and exceeding expectations.
  2. Effective Communication: Master the art of effective communication, from greeting guests to handling complaints with grace and professionalism. Understand the power of body language, tone, and words in creating a positive interaction.
  3. Team Building and Leadership: Discover how to build a cohesive and motivated team that shares a passion for exceptional hospitality. Learn leadership strategies to inspire your staff to consistently deliver outstanding service.
  4. Crisis Management and Problem-Solving: Equip yourself with the skills to handle challenging situations, from unruly guests to unexpected crises. Develop effective problem-solving techniques that maintain your restaurant's reputation.

Embark on a journey to transform your restaurant into a place where exceptional food and remarkable hospitality harmonize to create an unforgettable dining experience. Elevate your hospitality, elevate your restaurant's success!

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Funded in part through a Cooperative Agreement with the U.S. Small Business Administration and a Grant with the Governor’s Office of Business and Economic Development. All opinions, conclusions, and/or recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of the SBA or the Governor’s Office of Business and Economic Development. Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact the California SBDC closest to you.